**GLOCK PERFUMES – REFUND & RETURNS POLICY**
**Effective Date:** September 1, 2026
At Glock Perfumes (glockperfumes.in), we strive to deliver premium luxury fragrances crafted to perfection. Because personal care and fragrance products are hygiene-sensitive, we maintain a clear policy regarding returns, replacements, and refunds.
—
### 1. Return & Replacement Eligibility
Due to the intimate nature of personal fragrances and hygiene standards, **we do not accept returns or offer refunds for non-defective items once opened or used.**
However, we will happily provide a **free replacement or full refund** if:
* You received a damaged or leaking bottle upon delivery.
* You received the incorrect product or bottle size variant.
* The product package was tampered with prior to delivery.
—
### 2. Conditions for Raising a Claim
To be eligible for a replacement or refund for damaged/incorrect items:
1. You must notify us within **48 hours** of receiving the order.
2. The product must be unused, in its original packaging, with all seals and caps intact.
3. **Unboxing Video Requirement:** To prevent fraudulent claims, an unboxing video showing the sealed package being opened and the defect/damage clearly visible is mandatory for processing claims.
—
### 3. How to Initiate a Return or Replacement
1. Contact our support team within 48 hours of delivery at **support@glockperfumes.in**.
2. Include your **Order ID**, delivery address, photos, and the **unboxing video** of the damaged or incorrect item.
3. Our team will verify your claim within **24–48 hours**. Once approved, we will arrange a reverse pickup via our courier partner at no extra cost to you.
—
### 4. Refund Process & Timelines
If a return claim is approved and a replacement is unavailable, a full refund will be issued:
* **Prepaid Orders (UPI / Debit & Credit Cards / Net Banking):** Refunds will be credited back to the original payment method processed via Razorpay.
* **Refund Timeline:** Once initiated, the amount typically reflects in your bank account or payment source within **5 to 7 business days**, depending on your bank’s processing cycles.
—
### 5. Cancellations
* Orders can only be canceled before they are dispatched from our facility.
* Once shipped, orders cannot be canceled. If you wish to cancel an order prior to dispatch, please email us immediately at **support@glockperfumes.in**.
—
### 6. Contact Details
For any questions regarding our Refund and Returns Policy, please reach out to us:
* **Store Name:** Glock Perfumes
* **Website:** glockperfumes.in
* **Support Email:** support@glockperfumes.in
